FAQ (FACTS)

Welcome to our FACTS page — everything you need to know about our handmade luxury self-care products, all in one place.

1. Nature of Our Products

All of our products are handcrafted with intention, high-quality ingredients, and lots of love. Because of this:

  • Each batch may vary slightly in color, swirl, or texture

  • Natural discoloration or scent fading can occur over time

  • This does not affect product performance

We use plant-based, skin-loving ingredients, and most of our products are vegan-friendly. If a product is not vegan-friendly, it will be clearly stated on the product page.

2. Allergies & Patch Testing

Every person’s skin and body chemistry is unique.

  • Always perform a patch test before fully using any new product

  • Review all ingredients listed in the product description

  • Discontinue use if irritation occurs

We are not physicians or herbalists. For medical questions or ingredient-specific benefits, please consult a licensed professional.

3. Usage Instructions

Usage directions can be found in one of the following places:

  • On the product label

  • On the product’s Shopify description page

  • In your order confirmation for certain items

If you're ever unsure how to use an item, please reach out — we are happy to help.

4. Order Issues: Wrong, Missing, or Damaged Products

We are truly sorry if your order arrived damaged or incorrect — that is not the luxury experience we aim to provide.

Please contact us within 72 hours using the Contact Us page and include:

  1. Your order number

  2. A description of the issue

  3. Photos (if applicable)

We will review your message and do our best to make things right.

5. Returns & Refunds

Due to the nature of our personal-care products:

  • We do not accept returns or exchanges

  • Refunds are not guaranteed and are handled on a case-by-case basis

If there is a problem with your order, please notify us within 72 hours of delivery so we can assist you.

6. Shipping Information

Processing Time

All orders are handcrafted and require 5–7 business days for processing before shipping.

Shipping Method

We ship through USPS. If USPS delivers to you, so do we.

Tracking

A tracking number will be emailed to you once your order ships.
Tracking may take 24–48 hours to update after USPS scans the package.

Lost or Stolen Packages

If a package is marked Delivered but you cannot locate it:

  • Check with neighbors

  • Contact USPS

  • Notify us so we can assist where possible

We are not responsible for stolen packages, but we will always try to help.

7. Local Delivery

We offer local delivery to:

  • Naperville

  • Joliet

  • Plainfield

  • Aurora
    and surrounding areas.

A delivery fee applies. Delivery typically happens 3–7 business days after processing.

8. Product Changes Over Time

Because we use natural butters, oils, and fragrances:

  • Some fading of color or scent may happen

  • Vanillin-containing fragrances may darken soaps or butters

Your product is still safe, effective, and luxurious.

9. Testimonials & Reviews

We love hearing how KiBee’s Creations has added luxury to your daily rituals.

Submit a Testimonial

You can share your experience in two ways:

  1. Through our Testimonials Page

  2. Through our Google Business Page (5-star rated — thank you!)

Your feedback helps our family business grow and shine. 💛🐝

10. Have More Questions?

We’re here to help.
Please reach out through our Contact Us page and we’ll respond as soon as possible.